Refund Policy
Last updated: 22 May 2026
This Refund Policy governs all purchases made on the AlgoEdge website. By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy.
1. Nature of Our Products
All products sold by AlgoEdge are digital goods — specifically, Expert Advisor (EA) software files (.ex5) for MetaTrader 5. Due to the nature of digital products, which are instantly accessible and downloadable upon purchase, we operate a strict no-refund policy once the product has been delivered.
2. No Refund Policy
All sales are final and non-refundable once a digital product has been delivered or made available for download. This applies regardless of whether you have downloaded or used the file. We strongly encourage all customers to review product descriptions, performance data, and our FAQ page thoroughly before making a purchase.
3. Exceptions — Technical Issues
While we do not offer refunds due to change of mind or trading performance, we will work to resolve any genuine technical issues with our products. If you experience a defect or malfunction with a purchased EA that prevents it from functioning as described, please contact our support team within 14 days of your purchase date. We will investigate and, where appropriate, issue a corrected file or provide a resolution.
To submit a technical support request, please include:
- Your order number and proof of purchase.
- A clear description of the issue you are experiencing.
- Screenshots or logs from MetaTrader 5 illustrating the problem (if applicable).
4. What We Do Not Consider Grounds for Refund
The following are not considered valid grounds for a refund:
- Dissatisfaction with trading performance or profitability.
- Change of mind after purchase.
- Incompatibility with a broker not supported by the EA (please verify compatibility before purchasing).
- Failure to follow the setup instructions provided in our Setup Guide.
- Losses incurred through the use of the EA in live or demo trading.
- Purchasing the wrong product.
5. Chargebacks & Disputes
We take fraudulent chargeback claims seriously. If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to contest the claim, revoke your licence, and take further action as permitted by law. We encourage all customers to contact us directly before raising any payment disputes.
6. Duplicate Orders
If you accidentally place a duplicate order for the same product, please contact us immediately at our Contact page. We will review the case and, at our discretion, issue a refund for the duplicate transaction provided the product download has not been accessed.
7. Promotions & Discounted Purchases
Products purchased at a discounted or promotional price are subject to the same refund policy as full-price purchases. No additional exceptions apply.
8. Changes to This Policy
AlgoEdge reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with a revised date. Your continued use of our website following any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have a question about your order or wish to submit a technical issue, please contact us via our Contact page. Our support team aims to respond within 1–2 business days.